RETURNS & REFUNDS

Your perfect satisfaction with your purchase is our top priority. Each time you make a purchase from us, we want you to be satisfied. But, the following conditions apply for a mutually agreed-upon resolution of the problem if, for whatever reason, you are unhappy with the product. We try to prevent you from ever having to utilise this policy.

On the website, this is still listed as:

Never return an item without first consulting us. It's crucial that you DELAY sending the item back to us until you've confirmed with us that there will be no compensation or replacement for such things.

Customers are responsible for paying any additional shipping expenses associated with returning items to India that are in addition to the shipping fees they paid to receive the items from India.

Please return things with original packaging and in unused condition within 48 hours of receiving confirmation from us (please, no worn, washed, used or altered items). Provide a copy of the invoice you received, please. Please be aware that we do not accept refunds for handiwork or clothing that has been stitched.

When you return an item, we'll inspect it to see what went wrong and take prompt action to avoid it happening again.

In the same way that shipping items back to us safely is your obligation, it is also our responsibility to deliver them safely to you. We are unable to assist you if something happens during transit and the package is not delivered to us. Hence, be sure to ship through a reputable courier service only, email us the tracking information, and hold onto the airway bill until it is delivered to us.

Please indicate the returns for damaged merchandise.

Chargebacks / Refunds

• For services relating to custom stitch products, no request for a refund, return, or fee exchange will be granted.
• We reserve the right to deny a refund if we receive the wrong product, used, soiled, torn, or dirty, in return.
• Within 5-7 business days, you will receive a refund to your original payment method if you are approved.

When accepting a shipment from a courier, exercise extra caution.

If the outside packaging appears to have been tampered with or destroyed, check the products' quality and amount against an invoice before accepting the package. If there is a discrepancy, you should either deny delivery or accept delivery only after making the appropriate notation on the proof of delivery. Also file a legitimate complaint with the courier agency's local office so we may follow up with them.

Please make a comment on the "Request for Return" page or send an email to [email protected] /[email protected] if you are unhappy with a product you purchased from Petalpaws.

Before returning any items, the customer must first get in touch with us via the "Request for Return" page on the website. We won't issue a refund if you return the goods before informing us of the return.

If there is a real error on our part, we will replace the product free of charge or refund the purchase price.

We are not liable and will not issue any refunds if an order or goods is returned after being dispatched due to an incorrect or incomplete address. The shipping estimates listed against each item on our website are simply estimates and are subject to change owing to factors outside of our control. Due to this, no requests for a refund, return, replacement, or exchange will be accepted.

We will email you if there is ever a delay in shipping due to an item being out of stock or if there is an exceptional delay in processing an order. Nevertheless, all shipping times are simply estimates, and we are not responsible for any delays in fulfilling your purchase in whole or in part. We can decide to split up the delivery of your goods. We may occasionally offer to reimburse you for the portion of your order that was not completed.